Refunds & Exchanges

Refunds & Exchanges Policy

Last Updated: 24 April 2026

We want you to love your purchase. If you are not completely satisfied, please read our refunds and exchanges policy below.

1. Returns Eligibility

To be eligible for a return or exchange:

  • Items must be returned within 7 days of delivery.
  • Items must be unworn, unused, unwashed, and in original condition.
  • All tags, hygiene seals, and original packaging must be intact.
  • Proof of purchase / order confirmation is required.

2. Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable unless faulty:

  • Swimwear without hygiene seal intact
  • Underwear / intimate items
  • Sale / clearance items
  • Gift cards
  • Custom or personalised products

3. Exchanges

We offer exchanges for:

  • Incorrect size
  • Faulty items
  • Wrong item received
  • Approved style exchange (subject to stock availability)

Customers must request an exchange within 7 days of receiving the order.

4. Refunds

Refunds are only issued for:

  • Faulty or damaged items
  • Incorrect item sent
  • Orders cancelled before dispatch (if applicable)
  • Situations where an exchange cannot be fulfilled

Once approved, refunds will be processed to the original payment method within 5–10 business days depending on your payment provider.

5. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect.
  • Original shipping fees are non-refundable unless the return is due to our error.

6. Faulty or Damaged Items

If you receive a faulty or damaged item, please contact us within 48 hours of delivery with your order number and photos of the issue.

7. How to Request a Return or Exchange

Please contact our customer support team with:

  • Full name
  • Order number
  • Reason for return or exchange
  • Photos (if item is faulty or damaged)

Once approved, return instructions will be provided.

8. Processing Time

Exchanges are processed once the returned item has been received and inspected. Please allow 3–5 business days for processing.