Shipping & Delivery

Shipping & Delivery Policy

Last Updated: 24 April 2026

Thank you for shopping with us. We’re committed to getting your order to you as quickly and smoothly as possible. Please read our shipping and delivery policy below.

1. Order Processing

All orders are processed within 1–3 business days after payment is confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
During launches, promotions, or peak seasons, processing times may be slightly longer.

2. Shipping Timeframes

Delivery times begin once your order has been dispatched.

Domestic Shipping

Standard Delivery: 2–5 business days
Regional / Outlying Areas: 3–7 business days

International Shipping

Estimated Delivery: 7–21 business days depending on destination and customs processing.

3. Shipping Costs

Shipping fees are calculated at checkout based on your location and selected shipping method.
Free shipping promotions may apply during selected campaigns or on qualifying orders.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS with tracking details (where available).

5. Delays

While we aim to deliver within estimated timeframes, delays may occur due to:

Courier disruptions
Weather conditions
Customs clearance
High order volumes
Incorrect delivery details provided by the customer

We are not liable for delays caused by third-party courier services, but we will always do our best to assist.

6. Incorrect Address Information

Please ensure your shipping address and contact details are correct when placing your order. We are not responsible for orders delayed, lost, or returned due to incorrect information provided at checkout.

7. Lost or Damaged Parcels

If your parcel arrives damaged or appears lost in transit, please contact us within 48 hours of delivery or expected delivery date so we can assist in resolving the issue.